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general Information

general Information

What is Bitcoin and Ethereum?

Bitcoin (BTC) is a type of digital currency that is not controlled by any bank, government or any other institution.

What services does Atom Exchange provide?

The Atom exchange is open to everyone above the age of 18 worldwide! Atom exchange provides a means to quick…

Atom Exchange fees and limits

Atom exchange offers a wide range of account tiers to suit all types of traders and affiliates. View account tiers, fees a…

Do I need to create my own wallet?

Atom exchange will NOT create wallets for Bitcoin and Ethereum for you! When you are logged into Atom exchange have your wallet details ready.

Can I use Atom Exchnage to pay for ransomware or engage in illegal activities?

Atom exchange does not condone the use of our service to pay for any ransomware or engage in any illegal activity. TThere is never any guarantee that paying the requested ransom for ransomware will result in the attacker decrypting your data.

Any customer that is found to be using Atom exchange’s service for these activities may have their account deactivated

 

Feedback and complaints process

Here at Atom exchange, we are committed to providing excellent customer service. If you believe that this has not been the case then we would love to hear from you. This can be specific to yourself and recent experience with us or a way in which we could improve our service or simply a suggestion you may have.

How to lodge Feedback or a Complaint?

When you are logged into your account you can create a new support request, then select from the drop-down menu and choose Complaints and Feedback.

Alternatively, you can email us at [email protected]

Once received we will reach out to you in order to resolve the issue or advise you of where it is at, and estimated time-frame involved.

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