Atom exchange does not condone the use of our service to pay for any ransomware or engage in any illegal activity. TThere is never any guarantee that paying the requested ransom for ransomware will result in the attacker decrypting your data.
Any customer that is found to be using Atom exchange’s service for these activities may have their account deactivated
Here at Atom exchange, we are committed to providing excellent customer service. If you believe that this has not been the case then we would love to hear from you. This can be specific to yourself and recent experience with us or a way in which we could improve our service or simply a suggestion you may have.
How to lodge Feedback or a Complaint?
When you are logged into your account you can create a new support request, then select from the drop-down menu and choose Complaints and Feedback.
Alternatively, you can email us at [email protected]
Once received we will reach out to you in order to resolve the issue or advise you of where it is at, and estimated time-frame involved.